Terms and Conditions

These Terms and Conditions (hereinafter, referred to as the “Terms”) for the e-commerce website shop.integro.com.cy (hereinafter, referred to as the “Website” or “Webpage”) constitute a legal agreement between the Customer (as defined below) and INTEGRO Technology Solution (hereinafter, referred to as the “Company”, “us”, “we”, “our”). By using the Website and purchasing any products or services through the Website, the Customer agrees to be legally bound by these Terms. In case the Customer does not agree with one or more provisions of these Terms, the Customer must stop accessing and using the Website.

1. Definitions

1.1. Except to the extent expressly provided otherwise, in these Terms:

• “Products” are any items (hardware, software or Digital Content) that are listed in this website;

• “Services” means the assembly and servicing service that we offer to our customers as well as the selling of other PC components. The exact details of which are dependent on the level of service which is selected;

• “Digital Content” means the data in a digital form that is supplied in a tangible medium (CD, DVD, etc.) and that we provide to the Customers for sale through the Website;

• “Customer”, “you”, and “your” refers to you, the person accessing the Website, ordering the Products and/or Services, and accepting these Terms.

1.2. All definitions refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Customer in the most appropriate manner, whether by formal meetings of a fixed duration or any other means, for the express purpose of meeting the Customer’s needs in respect of the provision of the Products and Services, in accordance with and subject to, prevailing Cyprus Law.

2. Ordering from Us

2.1. If you would like to purchase one of our Products and Services through the Website, you need to perform the following technical steps:

1) Add the selected Product or Service in your online Cart. This can be done by visiting the page of the selected Product or Service and then clicking on the “Add to Cart” button.

2) Click on the “My Cart” button and then on the “Checkout” button.

3) Login into your Account or sign in as a guest.

4) Add your billing and shipping address.

5) Select a shipping option.

6) Select a payment option.

7) Click on the button “Buy” and pay the price of the Product by using the payment option selected by you.

• When you click on the button “Buy” and add the required payment information, we will send you a confirmatory email informing you about your order.

• By clicking on the button “Buy” and receiving a confirmatory email, you conclude a sale contract in English between you and us on the basis of these Terms.

2.2. If you do require any information regarding your order please visit the “My Account” page or contact us by sending an email to shop@integro.com.cy.

2.3. You must take particular care when providing us with your details to ensure that these are accurate and complete at the time of ordering. You are not allowed to register more than one account by using the same email address.

2.4. Correcting input errors. You will be able to identify and correct any input errors prior to placing your order. If you have made any input error in your Cart, please click on the button “My Cart” and correct your error. If you would like to correct any input errors in the billing address, the shipping address, shipping options, and the billing option, please go to the checkout page on the Website and make the necessary corrections. The checkout page of the Website is available by clicking on the button “Buy” which will appear after you click on the button “My Cart”.

2.5. Any order that you place with us is subject availability and acceptance by us. If the Products or Services are not available, we will contact you by telephone or email and offer you an alternative Product or Service or the option of cancelling your order.

2.6. When ordering from the Website, you may be required to provide a username and password. You must ensure that you keep these details secure and do not provide this information to a third party.

2.7. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

2.8. The description and price of the Products and Services you order will be as shown on our Website at the time you place your order.

2.8.1. Whilst all reasonable actions have been made to check the accuracy of the information contained within this website, we cannot warrant the accuracy of the information contained herein. Further, we or any other associated company or companies will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained within this website or any other site which you may access through this website.

2.9. By ordering from this website, you are declaring that you are aware of how the products are to be used, thus we claim no responsibility if any product is misused due to negligence or if the product will not work because of potential compatibility issues or unavailability of the right drivers. For suitability of goods please contact the manufacturer.

3. Prices

3.1. All Prices shown on the Website are in Euro (EUR), inclusive of value added tax (where applicable) but exclusive of delivery charges.

3.2. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

3.3. The total price for Products and Services ordered, including delivery charges, will be displayed on the Website when you place your order.

3.4. No payment shall be deemed to have been received until we have received cleared funds.

3.5. It is always possible that, despite our best efforts, some of the Products and Services listed on our Website may be incorrectly priced. We are under no obligation to provide the Product and Service to you at the incorrect price, even after we have sent you an Order Confirmation, if an error in our pricing is found. The price will be verified once your order is assembled.

3.5.1. If an error in our pricing is found, we will inform you as soon as possible by telephone or email and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited for the goods.

3.6. Payment. The Payments through the Website are processed by our third party payment processors, PayPal (Europe) S.à r.l. et Cie, S.C.A. having an address at 22-24 Boulevard Royal, L-2449 Luxembourg and Viva Wallet having an address at 121 Prodromou, Hadjikiriakion building 1, 2064 Strovolos Nicosia, (hereinafter, collectively referred to as the “Third Party Payment Processors”). Our Third-Party Payment Processors may collect payment information from you which is necessary to make the payments requested by you. Please note that we DO NOT store your credit/debit card information. Our Third-Party Payment Processors handle all the steps in the payment process on their websites, including data collection and data processing. You agree that we shall not be liable if the Third-Party Payment Processors decline or refuse a payment. You agree not to hold the Company liable for payments that do not reach the correct account because you have quoted an incorrect account number or incorrect personal information.

4. Delivery

4.1. Orders will be dispatched 1-3 working days after receiving your payment. The Products and Services will be delivered to the address nominated by you at the time of ordering.

4.2. We do not deliver to P.O.Box numbers.

4.3. Your order will be fulfilled as soon as possible after your Order Confirmation and in any event within 30 days of the date of the Order Confirmation, unless there are exceptional circumstances.

4.4. Please ensure that you or someone who is authorized to sign for the Products and Services on your behalf is available to take receipt of the Products and Services. When accepting delivery, please inspect the package of the Product for any visible signs of damage. If there is damage then you can either refuse the delivery or sign for the package as damaged.

4.5. The Products and Services will be at your risk from the time of delivery.

4.6. You may collect the Products from our premises by arranging this with us in advance. Please ensure that you have valid identification at the time of collection to demonstrate proof of your name and order address.

4.7. The company policy is to dispatch goods within 3 working days of receiving your order, however this can vary subject to availability of stock. Times quoted are made in good faith, but shall not be binding. We cannot accept responsibility for transport delays causing late delivery.

4.8. Late delivery does not entitle you to refuse or cancel the order.

5. Right of withdrawal

5.1. If you are a consumer (i.e., a natural person who is acting for purposes which are outside his trade, business, craft or profession), you have the right to withdraw from the contract for purchasing Products and Services within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the Product(s) purchased by you or the contract for the Services is concluded.

5.2. To exercise the right of withdrawal you must inform us of your decision by contacting shop@integro.com.cy.

5.3. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

5.4. In case that you exercise the right of withdrawal before the completion of your order and before the order has been sent for delivery, we will issue a full refund of product(s) and shipping costs. In any other case we will refund only the cost of the Product(s) returned.

5.5. We will carry out refunds using the same means of payment as you used for the initial transaction, unless otherwise agreed.

5.6. Return of the Products in case of withdrawal. You shall send back the Products using a recorded-delivery service or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the sale contract to us. The deadline is met if you send back the products before the period of 14 days has expired. We may withhold the payment until we have received the Products back.

5.7. The product must be returned to us unopened with any seals, packaging and shrink-wrap intact. This means a visual inspection and not a product trial.

5.8. We can accept the return of opened items, only if they are faulty.

5.9. Please package the faulty product securely in at least the packaging it was received and send it to us with a copy of your invoice. Where you use your own packaging, liability for the cost of repairing damage resulting from inadequate packaging rests with you. We will only confirm that the item has arrived back to us in a satisfactory condition once we have opened and inspected the Product.

5.10. You will have to bear the direct cost of returning the Products unless the product received is faulty.

5.11. Exclusion from the right of withdrawal. The right of withdrawal does not apply if:

• The Products are made to the consumer’s specifications or are clearly personalized;

• The Products are liable to deteriorate or expire rapidly;

• The Products are, after delivery, according to their nature, inseparably mixed with other items; and

• The Digital Content (e.g., sealed computer software) was unsealed after delivery.

6. Warranty

6.1. In addition to any warranty that you may have purchased with the Products, all Products that we supply are guaranteed according to manufacturer’s warranty.

6.2. In case within the warranty period our Product shows any defect caused by faulty materials and/or workmanship, we will make arrangements for free of charge service. If a repair is not possible or is considered uneconomical, we may replace the Product with the same or equivalent Product or part. We reserve the sole discretion as to whether to replace a Product rather than repair it. If a replacement is provided the Product or part replaced becomes our property. We may replace parts with refurbished parts.

6.3. The warranty does not apply to any defect in the Products arising from:

• fair wear and tear;
• wilful damage;
• accident;
• negligence by you or any third party (e.g., not using a surge protector);
• use otherwise than as recommended by us or the manufacturer (e.g. in an unventilated / hot or dusty environment);
• failure to follow the manufacturer’s instructions;
• any alteration or repair carried out without the manufacturer’s approval;
• acts of God (e.g., thunderstorm activity and other natural disasters), fire, pets, voltage supply problems, and water;
• entry by any insect, vermin or foreign object in the Product;
• using the Product with an alternate power source (solar, inverter, generator, etc.) The use of these power sources to power your Product is not recommended by us.

7. Our Website security

7.1. Encryption Technology. We use the industry standard secure sockets layer (SSL) 256-bit encryption technology to ensure that all your personal and transactional information is encrypted before transmission. To check that you are in a secure area of our Website look at the address bar of your browser and you will see https as opposed to http. All this technology and our policies are to safeguard your privacy from unauthorized access/improper use.

7.2. External Websites. If you use links on our Website that lead you to external websites, we will have no control over the way your information will be processed. As other websites may handle your information in a different way, we recommend that you check the privacy policies of each website that you visit.

8. Using the Website

8.1. The information, content and material available on the Website may vary from time to time without notice to you. This is in order to ensure that the Website is as up to date as possible.

8.2. We aim to have the Website available at all times, however, you will appreciate that we cannot guarantee this or that it will be error free and we cannot accept liability for any issues that this may cause. We aim to keep the Website as up to date as possible; all descriptions of the Products and Services displayed on the Website are correct at the time the information is entered however the information appearing at the time may not always reflect the position exactly at the time you place your order.

8.3. You must not interfere with the working of our Website nor must you circumvent security on the Website, tamper with, or hack into, or otherwise attempt to disrupt our computer system, server, Website, router or any other Internet connected device or service.

9. Your personal data

9.1. Where we have requested information from you to provide the Products and Services, you agree to provide us with accurate and complete personal data.

9.2. You authorize us to use, store or otherwise process your personal data in accordance with our Privacy and Cookie Policy available here.

9.3. You are entitled to request a copy, amendment, or erasure of the personal data we hold about you. For more information, please check our Privacy and Cookie Policy.

10. Complaints about our Service

10.1. We hope that you will not have any complaints about our Services. However, if you do have an issue, please contact us at support@integro.com.cy and we will do our best to respond within 24 hours.

11. Intellectual Property Rights

11.1. All copyright, design rights, patents, inventions, logos, business names, trading names, service marks and trademarks, Internet domain names, moral rights, rights in databases, data, source codes, software, specifications, know how, processes and business methods (in all cases whether registered or unregistered and including all rights to apply for registration) in and relating to this Website and the Products and Services (including information, content, material or data displayed on it) belong to us or our licensors and all such rights are reserved.

11.2. The collection, arrangement and assembly of all content on the Website are the exclusive property of the Company and is protected by copyright.

11.3. You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or information or download from our Website unless expressly invited to do so.

11.4. Company’s logo and trade name are registered with the Registrar of Companies and Official Receiver (D.R.C.O.R.) of the Republic of Cyprus. The brand names and specific services of this Company featured on this Website are trademarked.

12. Disclaimer and limits to our liability

12.1. We do not restrict our liability to you for personal injury or death arising as a result of our direct negligence, for fraud committed by us or for any other matter, which it is unlawful to limit or exclude. We disclaim any and all liability to you for the supply of the Products and Services to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount, we have received from you in respect of such Products or Services out of which the claim has arisen. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising.

12.2. Indirect or inconsequential losses. We do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss or damage to goodwill, loss or damage to property and/or loss from claims of third parties arising out of the use of the Website or the Products or Services or as a result of any failure of any Products and Services purchased from us.

12.3. The Website. We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website. Great care has been taken to ensure that the information available on this Website is correct and error free. We apologize for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.

12.4. Acts of God. We shall not be held liable for any failure or delay in delivering the Products or performing Services where such failure arises as a result of any act or omission, which is outside our reasonable control such as an act of God or those of third parties.

12.5. Security Breaches. We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.

13. General legal points

13.1. Ability to transfer or subcontract. We may subcontract any part or parts of delivery of the Products or Services that we provide to you from time to time and we may transfer our rights and/or obligations under these Terms without your consent or any requirement to notify you.

13.2. Changes to the Terms. We may alter or vary the Terms at any time. Any variations or updates to these Terms will be published on our Website. You will be deemed to accept the latest version of the Terms when you buy our Products or Services.

13.3. Entire Agreement. These Terms constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of these Terms. In the event of any conflict between these Terms and any other term or provision, these Terms shall prevail.

13.4. Invalidity. If any provision of the Terms shall be deemed invalid, illegal or unenforceable, you and the Company agree that such provision shall be deemed to be deleted and the remainder of the Terms shall continue in force without such term or condition.

13.5. Jurisdiction and Cyprus Law. These Terms and Conditions and the Terms shall be governed by and construed in accordance with the laws of Cyprus. Any disputes arising of these Terms shall be submitted to the exclusive jurisdiction of the courts of Cyprus.

13.6. Delays. No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such a waiver is confirmed in writing.

13.7. License. We grant you a personal, revocable, nonexclusive, non-transferable, limited license to use the Website pursuant to these Terms.

13.8. Age restrictions. The Website is not intended to be used by persons under the age of eighteen (18).

14. Term and termination

14.1. These Terms are in force until terminated.

14.2. We may, at our sole discretion, terminate these Terms at any time. In addition, your rights under these Terms will be automatically terminated if you do not comply with any provision of these Terms.

14.3. After the termination of these Terms, all legal rights granted to you pursuant to these Terms will terminate. Upon termination, you shall stop using the Website.

15. Indemnification

15.1. You indemnify and agree to defend the Company, its affiliates and their respective officers, directors, employees and agents, against any claims, liabilities, actions, proceedings, demands, costs, charges and expenses which the Company may incur or suffer as a result of: (1) your access and use of the Website; (2) your failure to comply with these Terms; and (3) your violation of any laws and third party rights.

16. Amendment of these Terms

16.1. We reserve the right to amend or modify these Terms from time to time. In case you continue using the Website you agree to the changes.

17. Contact details and customer support

17.1. Company’s contact details are:

Company: Integro Technology Solution
Address: 134E Kyrenias Ave., Plati Aglantzia, Nicosia, 2113, Cyprus
Email: support@integro.com.cy

17.2. Please feel free to submit your support query to us. You can do this by sending an email to support@integro.com.cy.

18. Last amendment

18.1. These Terms have been last amended on 04th of May 2020.